*FREE LOCAL PICK-UP
*FLAT-RATE $10 SHIPPING ON ORDERS AUSTRALIA WIDE
*FREE SHIPPING WITHIN AUSTRALIA ON ALL PURCHASES ABOVE $130AUD
MISCHIEF BREW EMPLOYS THE SERVICES OF THIRD PARTY COURIERS & DELIVERY SERVICES. WHILST ALL CARE AND EFFORTS ARE MADE TO FACILITATE YOUR ORDERS IN A TIMELY & PROFESSIONAL MANNER. SOMETIMES THESE ISSUES MAY BE OUT OF OUR HANDS. OUR CUSTOMER SUPPORT TEAM WILL ENDEAVOUR TO DO EVERYTHING POSSIBLE TO BEST RECTIFY ANY ISSUES, QUIRIES OR CONCERNS YOU MAY HAVE. PLEASE SEE OUR RETURN POLICY AND CONTACT US VIA OUR CONTACT PAGE OR FLICKING US AN EMAIL AT GDAY@MISCHIEFBREW.COM.AU.
Our Returns Policy is based on the rights you have under the Australian Consumer Law.
Your rights under the Australian Consumer Law:
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase.
The best way to obtain a refund or exchange is to contact us via the following form (https://mischiefbrew.com.au/pages/contact) where our team will be able to assist you. Alternatively, you can email us at email@example.com to air your grievances.
PROOF OF PURCHASE MUST BE PROVIDED TO OBTAIN A REFUND/EXCHANGE.
IF YOU WISH TO RETURN GOODS, PLEASE ADDRESS TO:
MISCHIEF BREW : 18 VINTAGE ROAD UNDERDALE SA 5032
PLEASE ALSO ALLOW UP TO 3 BUSINESS DAYS FOR YOUR REFUND TO BE PROCESSED EITHER AFTER THE PRODUCT HAS BEEN RECEIVED AT OUR WAREHOUSE OR REFUND CONSENT HAS BEEN GRANTED BY THE MB TEAM.
Subject to any rights you have under the Australian Consumer Law, you cannot change or cancel an order after it has been placed, but if the order has not been dispatched we will make an effort to accommodate your request. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible via the following form (https://mischiefbrew.com.au/pages/contact) or emailing our team at firstname.lastname@example.org